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ITS Productivity Specialist / 1st Line Support, London, UK

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156.25 to 156.25 per day
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ITS Productivity Specialist / 1st Line Support
Start: ASAP
Length: 6 Months
Location: Cannon Street, London
Rate: £156.25pd

The ITS Productivity Specialist is responsible for delivering Technical Support services to employees based in the UK Region and works as part of a team supporting the EALA area.

The scope of work includes workstation lifecycle management, end-user technical support, and local infrastructure support.


- 1-3 yrs experience working in a medium to large IT environment
- Demonstrated strong customer service skills with even the most senior of personnel
- Windows 10 and Office 365 client skills; Microsoft certification preferred.
- Basic network troubleshooting; familiarity with networking equipment
- Demonstrate strong troubleshooting and problem solving skills
- Familiarity with ITIL preferred
- Passion for Microsoft technology

Key Responsibilities

- Follow ITS processes (incident, problem, configuration, change, and knowledge management)
- Provide support to ITS dev centre users for infrastructure
- Represent ITS in the region to increase customer satisfaction through training, status reports, etc.
- Manage implementation of the IT environment (i.e. anything that connects to the LAN or telephone system)
- Purchase and install IT equipment as required
- Manage process for deploying laptops, system access, software upgrades and any other on-site deployment related activity

Contact Details:
Tel: 02033019923
Fax: 0203 301 9901
Contact: James Rippengale

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