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IT Services Productivity Specialist / IT Support Specialist, London, UK

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200 to 300 per day
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IT Services Productivity Specialist
Rate: £200PD - £30PD
Start: ASAP
Length: 6 Month Contract + Extension
Location: Bank - London

The IT Services Productivity Specialist is responsible for delivering Technical Support services to employees.

The scope of work includes workstation lifecycle management, end-user technical support, and local infrastructure support.

As a member of the support team you will:
• Follow IT Services processes
• Provide support to IT users for infrastructure
• Establish and diligently manage customer expectations to maximize end-user productivity and ensure a positive end-user experience.
• As needed, help develop local policies and procedures while maintaining compliance with global IT Services processes, policies, and standards

Duties and Expertise
• High awareness of global support processes & ops technologies (monitoring tools, etc)
• Understand and influence where appropriate the environment architecture developed by Corporate HQ
• Ensure the local architecture is current and compliant with the Corporate HQ master architectural blueprint
• Document the development centre IT environment
• Research and implement service enhancements to meet evolving environment and customer needs
• Manage implementation of the IT environment (i.e. anything that connects to the LAN or telephone system)
• Purchase and install IT equipment as required
• Manage process for deploying laptops, system access, software upgrades and any other on-site deployment related activity
• Ensure systems security including process for providing and discontinuing various levels of systems access in the local development environment
• Ensure all data relating to customer development is appropriately partitioned and protected from unauthorised access
• Accountability for regional IT asset management and reporting

Essential Experience
• Familiarity with ITIL preferred
• Windows 10 and Office 365 client skills; Microsoft certification preferred.
• Passion for Microsoft technology

Contact Details:
Tel: 02033019923
Fax: 0203 301 9901
Contact: James Rippengale

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