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Service Transistion Analyst, Warwick, UK, West Midlands

Job Type:
Contract
Job Sector:
Technology
Job Category:
Contract Jobs
Country:
UK
Area:
West Midlands
Location:
Warwick
Salary:
340 to 345 per day
Job Ref:
HQ00025540

SERVICE TRANSITION / ITIL / SCCM / EXCHANGE / MICROSOFT / OFFICE

Service Transition Analyst

Start: ASAP
End: 10th December
Location: Warwick
Rate: £340PD

Responsibilities:

• Manage in the completion of Service Transition activities for each workstream to ensure sign off through client governance and STB gates.
• Completion of ST deliverables to pass STB gates, which include:
• Raise CRs (if required)
• Write Impact Assessment in NG template
• Write Service Desk support scripts in NG template
• Participate in review(s) of the STB / Gate E checklist and ST artefacts
• Define Service Requests as per NG template, or update existing catalogue entries as required
• Conduct KT (Knowledge Transfer) for support teams as per KT schedule
• Create input to Knowledge Articles (KA's) and ensure they are transitioned by the NG ST manager

As part of warranty support:

• Communicate changes to Deployment Plan / Migration Schedule to PIS team
• Attend daily and weekly triage meetings
• Document lessons learnt emerging during warranty in relevant support documentation (I.E. support scripts)
• Business Service CI and Knowledge Base updated to reflect changes during PIS
• Respond to escalations (from warranty support team) and ensure tickets are direct to the correct area / team
• Coordinated and participate in service readiness testing / Service Transition dry-run
• Participate in workstream go/no-go reviews
• Manage Project Closure Hand-off to Service Delivery Team

Qualifications:

• ITIL
• Microsoft Office 2016
• SCCM
• Service Now
• Exchange
• SharePoint
• Azure

Contact Details:
Tel: 0203 301 9932
Fax: 0203 301 9901
Contact: James Jarvis

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