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Service Transition Manager - Mobile - Banking - £580 per day, Manchester, UK, North West

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Contract Jobs
North West
550 to 580 per day
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A service transition manager is required to ensure that all key service deliverables have been identified, are understood by the wider project team, are tracked and report regularly.

• The service transition manager is responsible for ensuring all new services are not only fit for purpose but are also fit for use and that the key service deliverables are in place before the service goes live.
• The service transition manager will need to work closely with Mobile suppliers, the Mobile Service Management team, the Mobile Operations and other key stakeholders to define and implement Service Request, Incident, Inventory Management and Billing processes, ensuring that there are the relevant work instructions and knowledge documents in place.
• The service transition manager will need to be able to design services, understanding all the interfacing processes and dependencies.
• Responsible for the end to end aggregation of all service components to ensure service delivered meets desired business outcome, as defined in the Service catalogue.
• The service transition manager will need to build strong relationships with all the stakeholders involved in delivering the service, including Mobile Services suppliers.

Experience required
• ITIL foundation certificate and service related topics (Service Transition, Service Operations and Service Level Management, etc.)
• Experience of working in a global organisation spanning infrastructure
• Experience of service management and transitioning infrastructure services within large corporate organisations
• Experience of delivering service designs.
• Ability to develop Service Request, Incident and Inventory processes.
• Experience of end user and collaboration technologies.
• Experience of owning relationships with suppliers, proven ability to drive supplier performance.
• Experience of service level management – able to design and implement support models and SLAs.
• Strong knowledge of risk and control environment, able to design and implement processes with robust controls.
• Customer service experience – this is a high touch end user service and material produced, communications required will reflect this, the role holder must be able to produce customer facing and helpdesk documentation to support a service roll out and for BAU support post Go Live.
• Any knowledge of Mobile Device Management solutions and Mobile Contracts would be beneficial.

Contact Details:
Tel: 0203 301 9917
Fax: 0203 301 9901
Contact: Joe Rinaldi

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