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CRM Executive, Hatfield, UK, East Anglia

Job Type:
Job Sector:
Job Category:
Campaign Management
East Anglia
175 to 200 per annum
Job Ref:


My client based in Hertfordshire is looking for a CRM Executive for an initial 3 month contract.


To lead CRM projects and the execution of multi-channel marketing campaigns, with the support of the Commercial Manager, which support our customer contact strategy and departmental and channel specific objectives


• End to end management of the build and launch of multiple concurrent campaigns, predominantly in the email channel, using our CRM platforms.
• Lead the development of process improvements, including onboarding to new software platforms, to ensure the timeliness, quality and accuracy of our campaigns.
• Support vendor evaluations and recommend technical improvements with a focus on automation and personalisation.
• Ensure effective collaboration with creative, technology and insight teams to enhance campaign delivery and platform improvements.
• Regularly monitor and evaluate channel KPIs and engagement metrics and present to Commercial Manager.
• Support the Marketing team with testing and campaign analysis requirements and take an active role in optimisation.
• Establishing and building relationships across the Retail team and with third parties to ensure successful project outcomes.
• Responsibility for the mentoring of a junior Marketing Executive to build their CRM skills toolkit.
• Champion CRM in Grocery Retail and regularly research and recommend improvements based on CRM best practice.


• Experience as end user or support services with top tier CRM platforms (Responsys, Selligent, Salesforce, Experian, Adobe etc.)
• Can manage projects autonomously and processes to the highest standards and to tight timelines, ideally within retail sector.
• Working to numerous deadlines, some of which are short.
• Numerate and analytically minded and is able to work with data. Intermediate analyst skills, including sql, advantageous but not essential.
• Capable of building and developing relationships with key stakeholders, both internally and externally including IT and insight teams.
• Focus on quality, accuracy and attention to detail.
• IT literate, including a high level of skills within Excel, Word and PowerPoint.
• A minimum of a 2:1 within a humanities or quantitative degree from a top tier university or demonstated relevant experience.

Contact Details:
Tel: 0203 301 9900
Fax: 0203 301 9901
Contact: James Jarvis

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